Total Highspeed
  • Nixa, MO, USA
  • Full Time

TOTAL HIGHSPEED INTERNET SOLUTIONS

Total Highspeed is a locally owned and operated company with over 13 years of experience in the wireless internet business. Our knowledge of wireless technology allows us to provide superior quality, high-speed internet where DSL and cable don't work. Currently, we service over 150 cities in Missouri and Arkansas, making us the largest fixed wireless internet provider in the state of Missouri.

JOB SUMMARY

The Accounts Receivable position is responsible for activating new accounts within a timely manner, taking payments from customers, collecting payments from overdue accounts, and answering any billing questions or customer concerns. The position must be extremely accurate, detail-oriented, and able to multitask as they are responsible for inputting large amounts of data in short amounts of time. By maintaining a friendly demeanor, the position must maintain exceptional customer service skills and effectively descale customers issues when they arise.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

  • Answer phone calls from customers paying bills, questioning charges, or changing service levels.
  • Enter data from installations, service calls, phone calls, and updates.
  • Contact originators of the documents, to resolve questions, inconsistencies or missing data.
  • Maintain files of completed work.
  • Provide routine office support such as making copies, faxing or preparing correspondence for mailing.
  • Picking up and delivering correspondence from local post offices and banks.
  • Maintain reports for receivables and keeping track of collections.

EDUCATION & RELATED EXPERIENCE

  • High school diploma or equivalent GED is required.
  • A valid driver's license and a clean driving record is required.
  • A minimum of one-year customer service experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Maintain a clean, courteous and professional demeanor.
  • Knowledge of computers, printers, and other office equipment.
  • Knowledge of Microsoft Excel and Word.
  • Ability to maintain attention to detail and high level of accuracy.
  • Ability to type 50 WPM.
  • Ability to operate a 10 key and complete data entry.
  • Ability to work independently and efficiently to meet deadlines.
  • Outstanding interpersonal and presentation skills.
Total Highspeed
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